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  • Do I have to pay anything to return my items?

    Returns at are always free of charge.
  • How do I return an item?

    Please contact us at Items must be in their original condition Please note that it is always necessary to have received the merchandise prior to requesting a refund.
  • How long do I have to return an item?

    All returns must be made within 1 month of the e-mail confirming shipment. This is in addition to your right to return an item within 14 days from the date of receiving the order.
  • How will I receive my refund?

  • Once the return has been approved, you will receive your refund via the same means used to make your purchase.
  • When will I receive my refund?

    Once the return has been approved (the items have to be in perfect condition and labels must be intact) you will receive a confirmation email indicating that the refund will be paid into your account within a few days. Remember that payments to your credit card always depend on your bank/building society.
  • What should I do if the refund amount is incorrect?

    Contact our customer service, and we will solve the problem as quickly as possible.
  • Graphenea reserves the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.
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