General Information

How can I be sure that I've made my purchase correctly?
Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact our customer service.
Can I track my order?
Yes, you can see the updated status of your order in real time. To do this we will send you a "Shipment Notification" email with tracking number.
Can I remove items from my order?
Yes. You can delete any unwanted items from your shopping bag as long as the order hasn’t been processed yet.
Can I cancel my Newsletter subscription?
You can easily cancel your subscription by clicking on the Newsletter menu. Fill in the details and select send.
Can I cancel my order?
Yes. You can cancel your order as long as its status allows you to. Please send us an email to find out more.
What should I do if I receive a faulty item?
Graphenea only sells items in perfect condition so, in the rare event of receiving a faulty item, please contact us at
What should I do if I receive an incorrect item?
If you were to accidentally receive an item that you did not order, please contact our customer service.